Privacy Policy
Introduction
Loto-Quebec is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our online casino services through our website or mobile application. By using Loto-Quebec Casino Online, you consent to the data practices described in this policy.
Information We Collect
Personal Information
We collect: full name, birth date, contact details, Quebec address, government ID, SIN (for tax reporting on winnings over $1,200), financial information, and employment details when required.
Account Information
We collect: full name, birth date, contact details, Quebec address, government ID, SIN (for tax reporting on winnings over $1,200), financial information, and employment details when required.
Technical Information
We automatically collect IP address, device data, browser information, operating system, geolocation, cookies, session data, and gameplay history.
How We Use Your Information
Account Management
We use your information to create/maintain accounts, verify identity, process transactions, provide support, and communicate important updates.
Regulatory Compliance
Your data helps us meet legal obligations, prevent fraud/money laundering, ensure responsible gaming, and fulfill tax reporting requirements.
Security and Risk Management
We use your information to protect accounts, detect suspicious activities, analyze transactions, and resolve disputes.
Service Improvement
Your data helps us enhance platform performance, customize experiences, troubleshoot issues, and develop new features.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual necessity: To fulfill our obligations to you under our terms of service
- Legal compliance: To meet regulatory requirements for gaming operations in Quebec
- Legitimate interests: To provide secure and optimized services
- Consent: When you opt-in to specific communications or features
Information Sharing and Disclosure
Loto-Quebec may share your personal information with:
Service Providers
- Payment processors handling financial transactions
- Identity verification services
- Customer support platforms
- Data storage and cloud service providers
Regulatory Authorities
- Quebec Alcohol, Racing and Gaming Authority
- Financial Transaction and Reports Analysis Centre of Canada (FINTRAC)
- Revenue Quebec and Canada Revenue Agency (for tax reporting)
- Law enforcement agencies (when legally required)
We do not sell, rent, or trade your personal information to third parties for marketing purposes. All service providers must adhere to strict confidentiality obligations and may only use your information for the specific services they provide to us.
Data Security
Loto-Quebec implements appropriate technical and organizational measures to protect your personal information, including:
- 256-bit SSL encryption for all data transmissions
- Secure data storage with access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection
- Strict authentication protocols for account access
While we take all reasonable precautions, no electronic transmission or storage system can guarantee absolute security. We encourage you to help protect your account by using strong passwords and keeping your login credentials confidential.
Data Retention
We retain your personal information for as long as your account remains active or as needed to provide services. After account closure, we retain certain information:
- Financial records: 7 years (as required by tax regulations)
- Identity verification documents: 5 years after account closure
- Gameplay history: 2 years after last activity
- Technical logs: 13 months
Your Privacy Rights
As a resident of Quebec, you have certain rights regarding your personal information:
- Right to access your personal information
- Right to correct inaccurate information
- Right to request deletion of your account (subject to regulatory retention requirements)
- Right to withdraw consent for optional data processing
- Right to file a complaint with privacy regulatory authorities
Cookies and Tracking Technologies
Our online casino uses cookies and similar technologies to enhance gaming experience, maintain sessions, remember preferences, secure transactions, analyze usage, and prevent fraud. Manage preferences via browser settings; disabling certain cookies may limit functionality.
Changes to This Privacy Policy
Loto-Quebec may update this Privacy Policy periodically. Material changes will be communicated via email or account notifications. The latest version is always available on our website.
Contact Information
Privacy Officer
Loto-Québec
500 Rue Sherbrooke Ouest
Montreal, Quebec H3A 3G6
Email: [email protected]
Phone: 1-866-611-5686
Hours: Monday-Friday, 8:30 AM-4:30 PM ET
